Frequently Asked Questions
Product
What is included with my purchase?
Your purchase includes one Whiskway Matcha Travel Case. Matcha tools, bowls, cups, tins, towels, drinks, and other accessories shown in product or lifestyle photographs are not included.
What can I store inside the case?
The case is thoughtfully designed to organize a curated set of compact matcha-making essentials. From your whisk and scoop to small bowls and tins, everything has its place so your ritual feels intentional and beautifully arranged wherever you go. Fit will vary depending on the size and shape of your tools, so we recommend reviewing the product dimensions to ensure the perfect setup for your kit.
What material is the case made from?
The exterior is made from PU leather, chosen for its clean finish and structured feel. Please refer to the product listing for full specifications.
Is the case padded or impact-proof?
The case features a structured exterior designed to help keep your matcha tools neatly organized while traveling. While it offers light protection through its form, it is not marketed as impact-proof or crushproof. We recommend handling both the case and any delicate tools inside with care to preserve their condition.
Is the case waterproof?
The case is not waterproof. To maintain its quality and appearance, keep it away from heavy moisture and avoid submerging it in water.
How should I clean the case?
Gently wipe the surface with a soft, slightly damp cloth and allow it to air-dry completely. Do not soak, machine-wash, or use harsh cleaning products.
For best results, always ensure your matcha tools are clean and fully dry before placing them inside the case.
Orders and Shipping
Where do you ship?
We currently ship within the United States.
When will my order ship?
Orders are typically processed within 1–3 business days. Business days do not include weekends or holidays.
How long does delivery take?
Standard delivery generally takes approximately 3–7 business days after the order ships. Carrier delays and other circumstances outside our control may affect delivery times.
Will I receive tracking information?
Yes. Once your order ships, you will receive a shipping confirmation email with tracking details. Please allow time for the carrier’s system to update.
Can I change my order?
Email hello@whiskwaymatcha.com as soon as possible. We’ll do our best to assist with any updates before your order is processed or shipped.
Returns
What is your return policy?
Eligible unused items may be returned within 30 calendar days after delivery. Items must be in their original condition and include all original packaging, inserts, and components.
Please review our Return and Refund Policy for full eligibility details and instructions.
What if my order arrives damaged, defective, or incorrect?
Contact hello@whiskwaymatcha.com within 7 calendar days of delivery. Please include your order number, a description of the issue, and clear photos of the item and packaging so we can assist you promptly.
How can I contact Whiskway?
Use our Contact page or email hello@whiskwaymatcha.com.